Shipping policy

Livia Club - Shipping & Delivery Policy

Last Updated: January 21, 2026

1.1 INTRODUCTION

This Shipping Policy ("Policy") outlines the shipping methods, costs, delivery timeframes, and limitations applicable to all orders placed on the Livia Club website (liviaclub.store) and Shopify storefront. By placing an order, customers acknowledge and agree to the terms outlined in this policy.

Our Mission: Livia Club is committed to delivering high-quality dresses and clothing items to customers with transparency, reliability, and respect for their expectations.

1.2 ELIGIBLE ITEMS FOR SHIPPING

Eligible for Shipping:

• All dresses and clothing items listed on Livia Club's website

• New, vintage, and gently-used dresses

• Clothing accessories (belts, scarves, shawls)

• Made-to-order dress items (subject to production timelines outlined at checkout)

NOT Eligible for Shipping:

• Items marked as "out of stock" or "unavailable"

• Digital/non-physical products (if offered)

• Items with "in-store pickup only" designation

• Items restricted by law or carrier regulations

1.3 SHIPPING METHODS & CARRIERS

Livia Club offers the following shipping methods:

Tracking Availability:
All shipments include tracking numbers. Customers will receive tracking information via email at the time of shipment. Tracking numbers can be used to monitor delivery status on carrier websites (USPS.com, UPS.com, FedEx.com).

1.4 ORDER PROCESSING TIME

Processing Timeline:

• Orders are processed and shipped within 2-3 business days of order placement.

• Business days are Monday through Friday, excluding U.S. federal holidays.

• Orders placed on weekends or holidays are processed the next business day.

• Made-to-order or custom items may require extended processing (typically 5-10 business days). Custom production timelines will be clearly stated at checkout before purchase.

Order Status:
Customers can track their order status in real-time by logging into their Shopify account or clicking the order status link sent via email after checkout.

1.5 SHIPPING DESTINATIONS

Domestic Shipping (United States):

• Livia Club ships to all 50 U.S. states.

• APO/FPO Military addresses are supported (via USPS).

• U.S. territories (Puerto Rico, U.S. Virgin Islands, Guam) may require extended delivery times (7-14 business days).

• Alaska and Hawaii shipments may incur additional fees (calculated at checkout).

International Shipping:

• Currently Not Available: Livia Club does not ship internationally at this time.

• Future international shipping options will be announced on our website.

• Customers outside the U.S. are encouraged to contact us at contact@liviaclub.store to discuss potential options.

Shipping Restrictions by Location:

• Certain items may not be shippable to specific states due to local regulations (e.g., certain materials or finishes).

• Restrictions will be noted on product pages.

• Customers will be notified before checkout if items in their cart cannot be shipped to their location.

1.6 SHIPPING COSTS & HANDLING

Shipping Fee Calculation:

• Shipping costs are calculated based on:

  • Destination address (state/region)

  • Weight and dimensions of package

  • Selected shipping method

  • Carrier-specific surcharges (remote areas, holidays)

Surcharges:

• Remote Area Surcharge: +$5.00 for addresses in remote areas (determined by carrier)

• Holiday Surcharge: During peak holiday seasons (Nov 15 - Jan 15), expedited shipping may incur +$2.00 fee

• Alaska/Hawaii Surcharge: +$10-$20 depending on weight and destination

• Oversized Package Fee: +$5.00 for packages requiring special handling

Free Shipping:

• Free standard shipping on orders totaling $75.00 or more (before taxes and shipping).

• Free shipping applies to continental U.S. only; Alaska and Hawaii excluded.

• Free shipping does not apply to combined orders with international customers.

Taxes:

• Sales tax is calculated and added at checkout based on shipping destination.

• Connecticut sales tax (6.35% base) applies to CT addresses.

• Other state sales tax rates apply based on customer location and Livia Club's sales tax nexus.

1.7 DELIVERY TIMEFRAMES & GUARANTEES

Standard Delivery Expectations:

• Standard Shipping: 5-7 business days after shipment

• Express Shipping: 2-3 business days after shipment

• Overnight Shipping: Next business day after shipment (if ordered before 12 PM EST)

• Made-to-Order: 5-10 business days production + 5-7 business days shipping

FTC Mail/Internet Order Merchandise Rule Compliance:
Per the FTC's Mail, Internet, or Telephone Order Merchandise Rule:

• Livia Club will ship all merchandise within any advertised timeframe.

• If no specific timeframe is advertised, merchandise will ship within 30 days of order placement.

• If Livia Club cannot ship within the promised timeframe, we will:

  1. Seek customer consent to a delayed shipment, OR

  2. Provide a full refund within 7 working days

Delivery Delays:
In rare cases, delays may occur due to:

• Weather, natural disasters, or unforeseen carrier disruptions

• High order volume during peak seasons

• Customs issues for international items (if international shipping becomes available)

• Product availability issues

If a delay occurs, customers will be notified by email within 2 business days with a revised delivery estimate. Customers may choose to:

• Accept the delay and continue with the order

• Request a full refund

• Cancel the order with full refund

1.8 PACKAGING & HANDLING

Packaging Standards:

• All dresses are carefully inspected and packaged to prevent damage during transit.

• Items are folded or hung on hangers (for select dresses) to minimize wrinkles.

• Fragile items are wrapped in tissue paper or bubble wrap.

• Packaging materials are eco-friendly when possible.

Handling Instructions:

• Customers are responsible for carefully inspecting items upon delivery.

• Report any damage to packaging or products within 48 hours of delivery to contact@liviaclub.store with photos.

• Livia Club will investigate damage claims and provide replacement or refund as appropriate.

1.9 TRACKING & PROOF OF DELIVERY

Tracking Information:

• All shipments include carrier tracking.

• Customers will receive tracking number via email once shipment is dispatched.

• Tracking information is also available in customer account portal.

Proof of Delivery:

• Signatures may be required for high-value orders ($100+) at Livia Club's discretion.

• Carrier confirmation of delivery serves as proof; customers must accept delivery responsibility upon receipt.

• If a package shows as delivered but is not received, customers should contact the carrier first, then notify Livia Club.

1.10 LOST OR UNDELIVERED PACKAGES

Package Lost in Transit:
If a package is lost or never delivered:

1. Customer files claim with carrier (UPS, FedEx, USPS) within specified timeframe (typically 15 days for carrier claims)

2. Livia Club will cooperate with carrier investigation

3. Upon confirmation of loss, Livia Club will:

   • Issue a full refund to original payment method, OR

   • Replace the items and reship at no additional cost

Customer Responsibility:

• Customers are responsible for ensuring accurate address information at checkout.

• If package is delivered to wrong address due to customer error, refund/replacement may be denied.

• Packages left in open/insecure locations are customer's responsibility if stolen.

1.11 SIGNATURE & DELIVERY CONFIRMATION

Signature Requirements:

• High-value orders ($100+) may require an adult signature upon delivery.

• Customers can request signature waiver in checkout notes.

• If customer is unavailable for signed delivery, carrier will leave notice for package pickup.

1.12 WEATHER & FORCE MAJEURE

Force Majeure Events:
Livia Club is not liable for delivery delays caused by:

• Severe weather (snow, ice, hurricanes, etc.)

• Natural disasters (earthquakes, floods)

• Pandemics or public health emergencies

• Carrier strikes or labor actions

• War, terrorism, or civil unrest

• Any other unforeseeable circumstances beyond Livia Club's control

In such cases, customers may:

• Accept extended delivery timeframe

• Request full refund

1.13 MADE-TO-ORDER & CUSTOM ORDERS

Made-to-Order Items:

• Custom dresses require 5-10 business days production time (varies by complexity).

• Once produced, items will ship within 2-3 business days.

• Production timeline is non-refundable if order has commenced.

• Total timeline: 10-15 business days from order to delivery (excluding carrier time).

Customization Details:

• Customers must provide all customization specifications at checkout.

• No changes to customization after order is confirmed.

• Refunds for made-to-order items are subject to refund policy terms.

1.14 HOLIDAY & SEASONAL SHIPPING

Holiday Shipping Deadlines:
Livia Club observes the following holidays and may experience shipping delays:

• New Year's Day (January 1)

• Memorial Day (May 27, 2026)

• Independence Day (July 4)

• Labor Day (September 7, 2026)

• Thanksgiving & Black Friday/Cyber Monday (November 26-30, 2026)

• Christmas (December 25, 2026)

Holiday Shipping Cutoffs:
Customers should place orders by the following dates to receive delivery before holidays:

• Thanksgiving: November 10, 2026 (Express Shipping required)

• Christmas: December 5, 2026 (Express Shipping required); December 15 (Overnight required)

• New Year: December 20, 2025 (Overnight Shipping required)

Orders placed after cutoff dates are not guaranteed delivery before holiday.

1.15 DAMAGED OR DEFECTIVE ITEMS

Damage Claims:

1. Inspect items immediately upon delivery

2. If damaged, document with photos and contact support@liviaclub.store within 48 hours

3. Include order number, photos of damage, and description

4. Livia Club will investigate and provide replacement or refund within 5 business days

Defective Products:

• Items with manufacturing defects (seams, zippers, fabric tears) are covered under warranty.

• Report defects within 30 days of delivery.

• Livia Club will replace defective item or issue refund at customer's choice.

1.16 CUSTOMER RESPONSIBILITY

Customers acknowledge:

• Accurate address information is customer's responsibility; incorrect addresses may delay or prevent delivery.

• Customers must accept delivery responsibility upon receipt (theft from porch not Livia Club's responsibility after delivery confirmation).

• Signature requirements must be met; unsigned required items are customer's responsibility to retrieve.

• Delivery estimates are approximate; Livia Club is not liable for minor delays.

1.17 CHANGES OR MODIFICATIONS TO POLICY

Livia Club reserves the right to modify this Shipping Policy at any time with 30 days' notice via email or website announcement. Continued use of the service after modifications indicates acceptance of new terms.

1.18 CONTACT & SUPPORT

For shipping inquiries, questions, or issues:

• Email: contact@liviaclub.store

• Phone: +1 (305) 667-9634

• Response Time: 24-48 hours (business days)

• Address: 15 WACO ST GROTON, CT 06340